Warranty

iView Limited Warranty

This product is warranted to the original purchaser ONLY, to be free from defects in materials and workmanship under normal use, for ninety (90) DAYS (parts and labor) and one (1) YEAR (parts only) from the date of the original purchase (except for Picasso Cartridge). We agree under the warranty period to replace product if it is determined to be defective at "No Charge".

For refurbished products, there is a three (3) month limited warranty from the date of original purchase. This warranty only applies to the original purchaser of the product, and only to products purchased from authorized sellers and used in the United States of America. The limited warranty period also applies to any implied warranties that may exist under applicable law. If any person or entity other than iView repairs or replaces parts on the Products without the prior written consent of iView, this limited warranty shall be void with respect to the part or component of the Products so repaired or replaced, and with respect to any other part or component related thereto.

This limited warranty DOES NOT cover any loss or damage that occur as a result of:
  • Cosmetic damage
  • Shipping or improper installation or maintenance
  • Misuse
  • Neglect
  • Any cause other than ordinary commercial or industrial application
  • Adjustment by non-authorized source or any of the products firmware or hardware that you or any third part have modified or altered
  • Improper environment
  • Excessive or inadequate heating or air conditioning or electrical power failures, surges, connection to improper voltage supply or settings or other irregularities
  • Accidents, acts of God
Please note that in order to have your merchandise repaired by the warranty, you must contact our customer service representatives by email and get an RMA number.

Note:
With respect to all service provided, it is the Customer's responsibility to back-up the contents of the Product (if applicable), including any data stored or software that may have been installed on the Product. It is likely that the contents of the Product will be lost or reformatted in the course of service and iView will not be responsible for any damage to or loss of any programs, data or other information stored on any media or any part of any Product serviced. If during the repair of the product, the contents of the Product are altered, deleted, or in any way modified, iView is not responsible. The Product will be returned as originally configured when purchased.

Shipping

iView will only cover the cost of return shipping and handling (within the Continental United States) within 90 days of the original date of purchase. The customer is responsible for shipping the Product to iView. We strongly suggest you insure the package. iView is not responsible for damaged or lost Product during shipping if the customer did not insure or pack the Product properly.

Be sure to remove all third-party features, parts, options, alterations, and attachments not warranted by iView prior to sending the Product to iView for service. iView is not liable for any loss or damage to these items.

After 3 months, if we do not receive the money order to cover the shipping and handling to return the package, then product will be restocked.

How to Claim the Warranty

If you believe the product is defective, please return it to iView in the manner described below within the limited warranty period. If iView determines a defect is covered by this limited warranty, iView will, at its option, repair the product or components of the product. This limited warranty extends to repaired products and components only through the end of the original limited warranty period.

Please be prepared with the following to file a claim:
  1. A sales receipt/proof of purchase indicating date of purchase and seller.
  2. Your name and address and phone number. Please no PO Box.
  3. The serial number.
  4. Description of the problem
  5. Include the charger/adapter that came with your device.
  6. A money order for the amount of $35 to cover the shipping fee. ($15 for converter boxes)
  7. The warranty is for customers within the Continental United States of America only.
To make a claim under this limited warranty you must contact iView  to receive your RMA# and shipping instructions. Please call 1-909-627-9888 Monday - Friday, 9:30am- 4:30pm CST, or email support@iviewus.com. You must provide proof of purchase in order to obtain service under this limited warranty.