General Refund Policy

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If you are unsatisfied with your purchase, you may return new and unopened items within 30 days of purchase for a refund.

Several types of goods are exempt from being returned. Some products we do not accept returns on are as follows: 

• iView Picasso 
• iView Picasso Cartridge 
• 3D Fan

Items must be in new and unused condition, and must be returned in its original packaging including all parts and accessories to qualify for a full refund, excluding shipping and handling fees. Original receipts and packing slips are required for a refund on all returns.

Buyers will be held responsible for any shipping costs associated with product returns.

For items returned as a result of fulfillment errors, product defects, or damages incurred during shipping, the seller will provide a pre-paid return shipping label and provide a full refund for the cost of the merchandise, excluding original shipping and handling fees.

All returns require approval and a RMA (Return Merchandise Authorization) number issued by Wiltronic Corporation. Returns will not be accepted without an RMA. Please contact Wiltronic Corporation at 1-909-627-9888 Ext. 106 to be issued an RMA and shipping instructions for return.

All returns are subject to inspection before a refund can be issued. The seller has the right to refuse any packages with physical damage and may withhold shipping costs from your refund for merchandise found with no errors, returned with false claims of seller errors, product defects or damages incurred during shipping.

Refunds will be issued after the inspection of the merchandise is approved and may take anywhere from 5 - 10 business days to process and return the funds to your account.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Our line of iView business product also are exempt from returns.

Some products we do not accept returns on are as follows:

• iView Picasso
• iView Picasso Cartridge
• 3D Fan

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at franklin@iviewus.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at franklin@iviewus.com and send your item to: 13939 Central Avenue Chino California US 91710.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 13939 Central Avenue Chino California US 91710

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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